Refund policy

Returns & Exchanges Policy

At Royal Bar Carts, your satisfaction is the cornerstone of our business. We stand behind the quality and craftsmanship of our products and want you to feel confident in your purchase. This policy outlines our procedures for returns, exchanges, and cancellations, ensuring a clear and straightforward process should the need arise.

Policy Overview

We have designed our Returns & Exchanges Policy to be as fair and transparent as possible. Our goal is to make sure you love your new bar cart. If for any reason you are not completely satisfied, we are here to help you with a return or exchange.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must be in new, unused condition and returned in its original packaging. Items may be removed from packaging for inspection but must be repacked securely for return transit with all accessories and documentation included. Items that have been assembled, used, or are not in their original condition may not be eligible for a full refund.

Return Window

Our return policy is valid for 30 days from the date your order is delivered. Any return or exchange requests initiated after this 30-day period cannot be accepted.

How to Start a Return or Exchange

To begin the return process, please email our customer support team at info@royalbarcarts.com.au with your order number and the reason for your return.

We will provide you with a Return Merchandise Authorisation (RMA) number and detailed instructions on how to proceed. All returns are processed through our Australian distribution centre. Please note that all returns must be authorised with an RMA number to be processed correctly.

Return Shipping & Fees

  • Restocking Fees: Royal Bar Carts does not charge a restocking fee.

  • Customer-Initiated Returns: If you are returning an item due to personal preference (e.g., buyer’s remorse), you will be responsible for the return shipping costs. For your convenience, we can provide a prepaid return shipping label, and the actual cost of this label will be deducted from your total refund amount.

  • Our Error: If you are returning an item because it arrived damaged, defective, or was the incorrect item, Royal Bar Carts will cover all return shipping costs. We will provide a prepaid shipping label at no expense to you.

  • Original Shipping: In all approved return cases, your standard original shipping cost paid at the time of purchase will be fully refunded.

  • New Zealand orders: returns are processed through our Australian distribution centre. For change-of-mind returns, the return shipping cost is the customer's responsibility as set out above, and for New Zealand orders this is an international freight cost. Please contact us at info@royalbarcarts.com.au before returning an item and we will confirm the cost in advance. Where an item arrives damaged, defective or incorrect, Royal Bar Carts covers the full return cost, including from New Zealand.

Damaged or Defective Items

We take great care to ensure your order arrives in perfect condition. However, if your item arrives damaged or defective, please contact us immediately at info@royalbarcarts.com.au with your order number and photos of the damage.

  • Freight Carriers (LTL): Please inspect the delivery upon arrival and report any damage to us within 48 hours.

  • Small Parcel Carriers (UPS/FedEx/AusPost): Please report any damage within 15 days of delivery. We will work swiftly to arrange a replacement or a full refund at no cost to you.

Cancellations

Orders can be cancelled for a full refund within 24 hours of placement, or anytime before the item has been dispatched for shipping. Once an item has been dispatched, the standard return process applies.

Refund Processing Time

Once your returned item is received and inspected at our warehouse, we will process your refund. Please allow up to 7 business days for the refund to be credited back to your original method of payment. We will notify you via email once the refund has been issued.

Note: Your bank or credit card issuer may take an additional 3–5 business days to post the credit to your account.

Exchanges Process

If you would like to exchange your item for a different model or style, please follow the standard return process by contacting our support team. You will be responsible for the return shipping cost of the original item as well as the shipping cost for the new item being sent to you.